HCL Technologies Ltd. announced that it will provide IT application and infrastructure operations and management for Dr Pepper Snapple Group (DPS), a leading producer of flavored beverages.
HCL will deliver application support and maintenance, and manage and monitor infrastructure support and operations leveraging its Managed Services Model. DPS will become HCL's anchor service desk customer at HCL's Raleigh, N.C. global services delivery facility.
"After evaluating a number of global service providers, we selected HCL due to the strong team and comprehensive technical solution tailored to our business needs. With its Axon acquisition, HCL also offers deep SAP capabilities, an area of importance to us," said Virginia Guthrie, CIO and senior vice president of information technology for DPS. "The transparency and flexibility that HCL provided throughout the entire RFP process was unmatched, and we look forward to working with the HCL team on our IT and business process initiatives."
DPS will leverage HCL's Integrated Operations and Management Center (IOMC) approach to ensure that the applications and infrastructure teams work out of the same facility to reduce silos and improve technology-enabled services and solutions.
The five-year engagement will assist DPS in the following areas: application support and maintenance, end-user computing, integrated service desk and network management.
Source: HCL Tech
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